What “bonus” really means at this venue
I spent a couple of weeks dropping into the Plymouth casino, and the first thing I had to reset in my head was the word bonus. It does not play out here like it does on a typical online casino site. There is no deposit match waiting at the cashier, no promo code box, no instant welcome package that pops into your inbox. Genting Casino Plymouth is a physical venue at 2 Union Street, Plymouth, PL1 2SR, and what you get back in value is tied to your membership card, the Genting Rewards scheme, poker room extras and the odd drink perk while you are sat playing.
The real backbone of it all is the Genting Rewards programme. Every time you spin on the slots, use the electronic terminals or sit down at live tables, the card tracks your play. It also logs what you spend on food and drinks at the bar. Those points you are building up can later be swapped for free bets, drinks, meals, or even high-street vouchers. Once you see it in action on the gaming floor, it is fairly simple, but it is very different from an online sign-up deal.
While I was there, and from what I checked elsewhere, the venue also looks after you with free tea, coffee and draught soft drinks while you are actively playing. On top of that, depending on where you sit in the Rewards tiers, you can get 10% or 25% off paid drinks at the bar. Not massive-sounding numbers at first glance, but over a long evening they take the edge off your spend.
| Reward Type | Details |
|---|---|
| Genting Points | Earned on gaming, food and drink purchases |
| Free soft drinks | Available to members while gaming |
| Drink discounts | 10% or 25% off depending on reward tier |
| Poker early registration | Extra chips for registering 15+ minutes before tournament |
| Rake-free cash games | First hour free in the card room during certain events |
| Referral matchplay | £5 matchplay credit per friend who registers at the venue |
One thing I kept seeing in practice: those drink discounts are quietly useful if you tend to stay rooted at a table or machine for a few hours. A lot of regulars barely mention them, but they chip away at your bar bill.
How to get your Genting Rewards card
Getting onto Genting Rewards at Plymouth is done the old-fashioned way. You do not fill out a web form, there is no quick app shortcut. You walk in and sort it at the desk with staff. Here is how it played out when I signed up.
- Head to Genting Casino Plymouth at 2 Union Street, Plymouth, PL1 2SR. It is usually open from about 1 pm each day.
- Take valid photo ID with you. You have to be 18 or over to get in and register, and they check this at the door under UK Gambling Commission rules.
- At reception or the membership desk, just say you want to join Genting Rewards.
- Staff will ask for a few personal details and set up your profile there and then.
- Before you walk away, ask what the current sign-up points offer is. Older info mentions an optional 1,000 bonus points (roughly equal to £5) and 2,000 starting points for new members, but that is based on previous promos, so you should confirm the live numbers with the team.
- Once they hand over your card, that card becomes your link to rewards. Use it on electronic machines or show it at live tables so your play is tracked.
- Points build up automatically in the background. You can check what you have by going back to the membership desk or asking any member of staff to look it up.
- When you are ready, redeem the points at the bar or desk for the type of reward you actually want.
One thing that stood out to me: the sign-up points and exact starter balance are not spelled out clearly in current official Genting materials. Numbers you see floating around online are usually from third-party review sites and likely tied to older rounds of offers. If that starting bundle of points could be a dealbreaker for you, it is smarter to call 01752 228930 or email [email protected] before you commit to a visit.
Poker room perks - the most solid bonuses I saw
Out of everything I tested, the poker room felt like the place where the word bonus actually fits in the usual sense. The poker side has its own set of perks, and these were described far more consistently than the general membership deals.
If you register for a tournament at least 15 minutes before the advertised start time, you get extra chips as an early registration boost. The number of chips is not fixed and changes from event to event, so I had to keep checking the tournament sheets and speaking with card room staff to see what applied that night.
During certain poker evenings, they run rake-free cash games for the first hour. That first hour without rake is not something to shrug at if you are a regular cash player, because it directly affects what you keep in your stack. On top of that, card room players get free soft drinks during poker events. That might look like a tiny perk, but over a long session at the table it actually matters and, in my case, it lined up with what several independent reviewers had written about as well.
| Poker Perk | Condition |
|---|---|
| Extra chips | Register 15+ minutes before tournament start |
| Rake-free cash games | First hour during qualifying events |
| Free soft drinks | Throughout poker evenings for card room players |
The poker timetable is not fixed in stone. It shifts, new events crop up, others disappear. The safest thing is to contact the venue directly or check gentingcasinos.co.uk/casinos/genting-casino-plymouth/ for the current list of tournaments and cash game nights. The schedule you saw a month ago could easily be out of date by the time you next turn up.
The referral offer - ask about it, but do not bank on it
Genting Casino Plymouth has, in the past, run a refer-a-friend deal. It kept popping up when I looked at older reviews and write-ups, so it is worth flagging, even though I could not pin it down in any fresh official terms. This is how it is usually described across those third-party sources.
- You already need to be a registered Genting Casino Plymouth member.
- Bring along a friend who has never been registered at any Genting casino before.
- Your friend visits the venue and signs up with their details at the desk.
- After staff confirm the registration, you receive a £5 matchplay credit on your account.
- That matchplay credit is playable on selected jackpot slots inside the casino.
- There is no clearly stated limit on how many different friends you can refer, but there will be terms attached in the background.
- Speak to staff to see whether it is still active before you count on it - the promotion comes from older sources and may have been altered or removed.
I am including this because it shows up across separate reviews of the Plymouth casino, not just one old page, but I was not able to match it up to any current Genting official documentation. I treat it as something you might pleasantly get if it is still running, not as a promise. Worth a question at the desk, nothing more than that until someone onsite confirms.